Refund Policy

Our Commitment

We stand behind the quality of our products. If you're not satisfied with your purchase, we want to make it right. This refund policy explains how our refund process works.

1. Refund Eligibility

You are eligible for a refund if:

• You purchased a product or membership from Bulent Labs within the last 30 days
• You are not satisfied with the product quality or content
• The product does not match the description provided
• You experienced a technical issue with download or access

2. Refund Timeline

30-day refund window: You have 30 calendar days from the date of purchase to request a refund. Requests made after 30 days may not be eligible for a refund.

3. How to Request a Refund

To request a refund:

1. Go to your Gumroad library (gumroad.com)
2. Find the product you want to refund
3. Click the three dots menu → Request a refund
4. Provide a reason for your refund request
5. Gumroad will process your request

Alternatively, contact us:

Email: support@bulentlabs.com
Subject: "Refund Request"
Include: Your order number and reason for refund

4. Refund Processing Time

Gumroad refunds: Typically processed within 5-10 business days after approval. Your refund will be credited back to your original payment method.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Free products or templates
• Products purchased more than 30 days ago
• Membership fees for partially used billing periods (though you can cancel anytime)
• Products where you have already received substantial value

6. Membership Refunds

If you've been a member for less than 30 days:

• You can request a full refund for the current billing period
• Once refunded, your membership access will be terminated
• You can resubscribe anytime

To cancel membership: Log into Gumroad → Your account → Manage subscriptions → Cancel

7. Special Circumstances

We understand that sometimes issues arise. If you:

• Can't download your product: Contact us for technical support first. We'll help you access it.
• Found bugs or errors: We'll provide fixes or offer a refund, your choice.
• Changed your mind: Refunds are available within 30 days, no questions asked.

8. Refund Appeal Process

If your refund request is denied:

1. Email us at support@bulentlabs.com
2. Explain why you believe you qualify for a refund
3. We'll review your case and respond within 48 hours
4. If we approve, we'll process it immediately

9. Gumroad's Refund Policy

This refund policy works in conjunction with Gumroad's refund policy. For more information, visit gumroad.com/refund-policy

10. No Questions Asked Guarantee

We believe in our products. If you're not satisfied for any reason within 30 days of purchase, you can request a refund with no explanation needed. We want you to feel confident in your purchase.

11. Contact Us

If you have questions about our refund policy or need assistance:

Email: support@bulentlabs.com
Response time: Within 24 hours (business days)
Website: bulentlabs.com

12. Policy Updates

We may update this Refund Policy from time to time. The latest version is always available on this page. Refunds requested after policy changes will be subject to the new policy.